Service Excellence for Faculty and Staff is a Course
Full course description
Welcome to FIU’s Service Excellence Course for Faculty & Staff! This course should be completed within 30 days.
By participating in this Service Excellence course, you will examine your role in Florida International University’s service culture – a culture focused on providing excellent student experiences and offering an environment in which people can learn, grow, and work.
In this course, you will learn:
- FIU’s philosophy on Service Excellence
- Professionalism at work
- The elements of effective in-person service interactions
- The fundamentals of customer service over the telephone
- Managing written correspondence
- Keys to providing quality service through web conferencing