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Service Excellence Workshop 2021 is a Course

Service Excellence Workshop 2021

Started Sep 22, 2021
3.0 credits


Full course description

At FIU, our students are at the heart of everything we do. Our mission is to provide every student with the excellence in education and the positive college experience they deserve. As FIU continues to expand, we are committed now more than ever to enhance our culture of excellence and place special focus on customer service.

FIU’s Service Excellence Workshop teaches employees about FIU’s philosophy on service excellence, professionalism at work, effective service in-person and over the telephone, managing written correspondence, and techniques for delivering excellent service even in difficult situations. By participating in this workshop, you will examine your role in the University’s service culture.

The following in-person workshops are currently available. More sessions will be posted in the future. Click the "Enroll" button above and schedule your training today! 

  • Friday, December 3, 2021 / 1:00pm to 4:00pm / CSC 1144A 
  • Wednesday, January 12, 2022 / 9:00am to 12:00pm / CSC 1144A 

Sign up for this course today!