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Service Excellence Workshop 2021 is a Course

Service Excellence Workshop 2021

Started Sep 22, 2021
3 credits

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Full course description

At FIU, our students are at the heart of everything we do. Our mission is to provide every student with the excellence in education and the positive college experience they deserve. As FIU continues to expand, we are committed now more than ever to enhance our culture of excellence and place special focus on customer service.

FIU’s Service Excellence Workshop teaches employees about FIU’s philosophy on service excellence, professionalism at work, effective service in-person and over the telephone, managing written correspondence, and techniques for delivering excellent service even in difficult situations. By participating in this workshop, you will examine your role in the University’s service culture.

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