Welcome to FIU’s Service Excellence Course for Student Employees! This course should be completed within 30 days of employment.

By participating in this Service Excellence course, you will examine your role in Florida International University’s service culture – a culture focused on providing excellent student experiences and offering an environment in which people can learn, grow, and work.

In this course, you will learn: 

• FIU’s philosophy on Service Excellence
• Professionalism at work
• The elements of effective in-person service interactions
• The fundamentals of customer service over the telephone
• Managing written correspondence