Skip To Content

Service Excellence for Faculty and Staff

Time limit: 30 days
10 credits


Full course description

Welcome to FIU’s Service Excellence Course for Faculty & Staff! This course should be completed within 30 days.
By participating in this Service Excellence course, you will examine your role in Florida International University’s service culture – a culture focused on providing excellent student experiences and offering an environment in which people can learn, grow, and work.
In this course, you will learn: 


  • FIU’s philosophy on Service Excellence
  • Professionalism at work
  • The elements of effective in-person service interactions
  • The fundamentals of customer service over the telephone
  • Managing written correspondence
  • Keys to providing quality service through web conferencing


Sign up for this course today!