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Service Excellence for Faculty and Staff is a Course

Service Excellence for Faculty and Staff

Time limit: 30 days

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Full course description

Welcome to FIU’s Service Excellence Course for Faculty & Staff! This course should be completed within 30 days.
 
By participating in this Service Excellence course, you will examine your role in Florida International University’s service culture – a culture focused on providing excellent student experiences and offering an environment in which people can learn, grow, and work.
 
In this course, you will learn: 
 

  • FIU’s philosophy on Service Excellence
  • Professionalism at work
  • The elements of effective in-person service interactions
  • The fundamentals of customer service over the telephone
  • Managing written correspondence
  • Keys to providing quality service through web conferencing

Sign up for this course today!

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