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Course

Service Excellence for Faculty & Staff

Self-paced

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Full course description

In this Service Excellence course, you will examine your role in Florida International University’s service culture – a culture focused on providing excellent student experiences and offering an environment in which people can learn, grow, and work. In this course, you will learn:

• FIU’s philosophy on Service Excellence

• Professionalism at work

• The elements of effective in-person service interactions

• The fundamentals of customer service over the telephone

• Managing written correspondence

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