Full course description
In this Service Excellence course, you will examine your role in Florida International University’s service culture – a culture focused on providing excellent student experiences and offering an environment in which people can learn, grow, and work. In this course, you will learn:
• FIU’s philosophy on Service Excellence
• Professionalism at work
• The elements of effective in-person service interactions
• The fundamentals of customer service over the telephone
• Managing written correspondence